Once you have logged into launch27 you can access the booking page by clicking on the booking tab at the top left.
Your pricing will already be set on launch27 for you. During your business development we will have researched this for your area.
You can access your pricing on the booking form whilst speaking to a new customer by going to the “what” section.
Whilst you are on the phone to a customer ask your customer relevant information to populate the pricing. The pricing will be shown at the top right of the booking page.
The duration on the booking page will be an estimate of how long the clean will take.
When you book in a clean over the phone add the customers information into all of the relevant fields. Once you save the booking the customer will receive an email automatically confirming the booking information.
Enter the correct date for the booking.
Apply any relevant discount codes.
Take a credit card from the customer, this card will be pre authorised 2 days before the clean is completed however your customer will not be charged until afterwards.
When booking in a new clean over the phone take alternative days from them so you have a range of options when scheduling.
Fill in your staff notes and customer notes with as much information as possible.
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